Close the loop!
Gain control over the Patient Experience
Real-time feedback improves customer satisfaction, boosts your review profile, and protects your online reputation.
What we do
REVIEWLocal.org has developed a suite of tools that can be used to meet your internal and external satisfaction goals.
IMPROVE | Patient Satisfaction
Close the patient feedback loop gathering quantitative, actionable patient satisfaction data in real-time allowing you to quickly resolve problems and track your progress over time.
PROTECT | Your Reputation
Leverage cutting-edge technology to proactively monitor and protect your online reputation. Proactive alerts will notify you when you receive a new review on industry specific websites.
PROMOTE | Positive Feedback
Use industry specific tools to build your reputation and promote your organization by building real reviews on review sites like Google, Facebook, and Caring.
MEASURE | Your Results
Track critical key performance indicators by facility or location to monitor and compare progress over time. We can generate regularly scheduled reports as well as ad-hoc, real-time reporting.
Get Results
BEFORE
Prior to implementing our platform, this client had earned 25 total Google reviews during the first year and a half after opening the facility. The average review rating was 3.1 stars.
AFTER
Within six months of implementation, our automated systems added 65 new Google reviews with an average review rating of 4.2 stars.
In addition, the system brought in 27 positive Facebook reviews and an additional 10 reviews into Caring over the same period of time.
Automate Your Feedback Loop
BEFORE
AFTER
For most healthcare providers, 1 Star Reviews are unavoidable due to the nature of services provided. Real 5 Star Reviews are difficult to earn.
Summary
Our suite of products can help you build positive customer satisfaction results and turn them into online reviews that better represent what it’s like to interact with your organization.
If left unmanaged, online reviews naturally accumulate at a lower sentiment (star rating) than what your customer satisfaction numbers would typically indicate. In short, happy clients typically don’t write reviews unless you ask them to. By managing and tracking satisfaction throughout the whole process, you can help review providers like Google, Caring, and Facebook better represent what it’s really like to work with you.
Ignoring your online reviews gives someone else an opportunity to take control of your reputation.
How it works
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Step 1
Gather real-time, actionable feedback that allows you to not only measure and track patient satisfaction, but enables you to route concerns to the most appropriate person capable of solving their problem.
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Step 2
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Step 3
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Step 4
But wait… there’s more!
How Negative Online Reviews Impact Skilled Nursing Facilities
— CLICK HERE —
Additional Features
CoreQ | Customer Satisfaction
CoreQ is a set of five measures for skilled nursing care centers (SNCC) and assisted living (AL) communities to use to assess satisfaction among patients, residents, and their families.
Our standard survey incorporates CoreQ giving you an advantage in understanding and managing your CoreQ results.
CMS Survey Preparation
Are you currently in, or about to hit your CMS survey window?
We have pre-built processes to help you and your staff prepare your facility and residents for the dreaded day that state auditors show up in your building.
Friends & Families
We can help you connect and gather valuable information from fiends and families as well as encourage them to write online reviews about their experience with your services.