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REVIEWLocal.org
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Close the loop!

Gain control over the Patient/Client Experience

Real-time customer feedback improves customer satisfaction, generates new leads, and protects your online reputation.

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REVIEWLocal.org | close the customer feedback loop

What we do

REVIEWLocal.org has developed a suite of tools that can be used to meet your internal and external satisfaction goals.

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Improve | Patient/Client Satisfaction

Close the patient feedback loop gathering quantitative, actionable patient satisfaction data in real-time allowing you to quickly resolve problems and track your progress over time.

Protect | Your Reputation

Leverage cutting-edge technology to proactively monitor and protect your online reputation. Proactive alerts will notify you when you receive a new review on industry specific websites.

Promote | Positive Feedback

Use industry specific tools to build your reputation and promote your organization by building real reviews on review sites like Google, Facebook, and Caring.

Measure | Your Results

Track critical key performance indicators by facility or location to monitor and compare progress over time. We have the ability to generate regularly scheduled reports as well as ad-hoc, real-time reporting.
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Get Results

Short-Term Skilled Nursing Facility Example
Increase Review Volume Over Time

BEFORE

Prior to implementing our platform, this client had earned 25 total Google reviews during the first year and a half after opening the facility. The average review rating was 3.1 stars.

AFTER

Within six months of implementation, our automated systems added 65 new Google reviews with an average review rating of 4.2 stars.

In addition, the system brought in 27 positive Facebook reviews and an additional 10 reviews into Caring over the same period of time.

Improve Rating Distribution

BEFORE

Prior to implementing our platform, this client had earned the same number of 1 Star Reviews as 5 Star Reviews during the first year and a half after opening the facility.

AFTER

Within six months of implementation, the same client added 76 new 5 Star Reviews compared to 13 new 1 Star Reviews (all monitored review sites).

For most healthcare providers, 1 Star Reviews are unavoidable due to the nature of services provided. Real 5 Star Reviews are difficult to earn.

 

REVIEWLocal.org | close the customer feedback loop

Summary

Our suite of products can help you turn positive customer satisfaction results into more online reviews that better represent what it’s like to work with your organization.

Online reviews naturally accumulate at a lower sentiment (star rating) than what your customer satisfaction numbers would indicate. In short, happy clients typically don’t write reviews unless you ask them to. By managing and tracking Customer satisfaction throughout the whole process, you can help review providers like Google, Caring, and Facebook better represent what it’s really like to work with you.

Ignoring your online reviews gives someone else an opportunity to take control of your reputation.

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How it works

1

Step 1

Gather real-time, actionable feedback that allows you to not only measure and track patient satisfaction, but enables you to route concerns to an individual capable of implementing a solution.

2

Step 2

Leverage our automated tools to encourgage your satisfied patients/clients to post an online review, give a testimonial, or provide a referral.

3

Step 3

Proactively monitor your reputation on popular review sites like Google, Caring, and Facebook. Timely alerts allow you to thank your happy clients and respond to any negative sentiment.

4

Step 4

Interactive reporting allows you to compare results across locations to better understand and improve patient/client satisfaction across all organizational units.

But wait… there’s more!

Additional Features

CoreQ | Customer Satisfaction

CoreQ is a set of five measures for skilled nursing care centers (SNCC) and assisted living (AL) communities to use to assess satisfaction among patients, residents, and their families.

Our standard survey incorporates CoreQ giving you an advantage in understanding and managing your CoreQ results.

CMS Survey Preparation

Are you currently in, or about to hit your CMS survey window?

We have pre-built processes to help you and your staff prepare your facility and residents for the dreaded day that state auditors show up in your building.

Friends & Families

We can help you connect and gather valuable information from fiends and families as well as encourage them to write online reviews about their experience with your services.

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