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Short-Term Skilled Nursing Facility Example
Increase Review Volume Over Time

BEFORE

Prior to implementing our platform, this client had earned 25 total Google reviews during the first year and a half after opening the facility. The average review rating was 3.1 stars.

AFTER

Within six months of implementation, our automated systems added 65 new Google reviews with an average review rating of 4.2 stars.

In addition, the system brought in 27 positive Facebook reviews and an additional 10 reviews into Caring over the same period of time.

Automate Your Feedback Loop

Our automated system can generate 6 or more positive reviews for every negative review.
Improve Rating Distribution

BEFORE

Prior to implementing our platform, this client had earned the same number of 1 Star Reviews as 5 Star Reviews during the first year and a half after opening the facility.

AFTER

Within six months of implementation, the same client added 76 new 5 Star Reviews which is 6 times as many 5 star reviews as 1 star reviews over the same timeperiod.

For most healthcare providers, 1 Star Reviews are unavoidable due to the nature of services provided. Real 5 Star Reviews are difficult to earn.

 

REVIEWLocal.org | close the customer feedback loop

Summary

Our suite of products can help you build positive customer satisfaction results and turn them into online reviews that better represent what it’s like to interact with your organization.

If left unmanaged, online reviews naturally accumulate at a lower sentiment (star rating) than what your customer satisfaction numbers would typically indicate. In short, happy clients typically don’t write reviews unless you ask them to. By managing and tracking satisfaction throughout the whole process, you can help review providers like Google, Caring, and Facebook better represent what it’s really like to work with you.

Ignoring your online reviews gives someone else an opportunity to take control of your reputation.

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How it works

1

Step 1

Gather real-time, actionable feedback that allows you to not only measure and track patient satisfaction, but enables you to route concerns to the most appropriate person capable of solving their problem.

2

Step 2

Leverage our automated tools to encourgage your satisfied patients/clients to post an online review, give a testimonial, or provide a referral.

3

Step 3

Proactively monitor your reputation on popular review sites like Google, Healthgrades, Caring, and Facebook, and many others. Timely alerts allow you to thank your happy clients and respond to any negative sentiment.

4

Step 4

Interactive reporting allows you to normalize & compare results across locations to better understand and improve patient/client satisfaction across all organizational units.